HighQProducts.com Policies

Desert Spring furnace humidifier Shipping and Taxes
Privacy and Security Commitment
Terms and Conditions of Use
Best Price Guarantee
Warranty Information
Satisfaction Guarantee
Return Policy & Instructions

Shipping and Taxes

Shipping times will vary depending on your location. Regular (ground) shipping generally takes 5-10 days (our ground service is actually "expedited ground"). Express shipping generally takes 2-5 days. For international destinations, please call us prior to ordering for a shipping quote.

No taxes apply to orders delivered to addresses in the USA or internationally. 5% GST or applicable HST will be applied to orders shipped to addresses in Canada (12% HST in BC, 13% HST in ON, NL, and NB, and 15% HST in NS).

Privacy & Security Commitment

Your privacy is completely guaranteed at highqproducts.com Your name, address, and other personal contact information, and financial information, is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from highqproducts.com or if you have participated in one of our contests, or subscribed to our electronic catalogue, you may periodically receive information from us about new site features, special sales, and new products available at highqproducts.com. If at any time you decide that you do not want to receive this information, you can unsubscribe by sending an email to us at: unsubscribe@highqproducts.com

Secure order processing is of paramount importance to us at highqproducts.com. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling on the Internet. Your Internet browser will display either a "complete key" icon in the lower left corner (Netscape Navigator) or "lock" icon in the lower right corner (Internet Explorer) of your screen when the SSL technology is enabled. If you are using an old browser or a workstation protected by a firewall, you may not be able to support SSL technology. If this is the case, or if you are still concerned about processing your order on-line, you can place your order by phone, fax, or regular mail, as follows:

highqproducts.com
a division of HomePlus Products Inc.
#5 - 1490 Pearson Pl.
Kamloops, BC V1S 1J9
Canada
Toll Free: 1 - 866 - 376 - 2690
Phone: (250) 374 - 2690
Fax: (250) 374 - 2692
Email: info@highqproducts.com

highqproducts.com may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us by phone at 1 - 866 - 376 - 2690 or email us at info@highqproducts.com

Terms and Conditions of Use

By using highqproducts.com, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Copyright
All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright highqproducts.com and Home Plus Products Inc., 2000 - 2024. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of Home Plus Products Inc. is strictly prohibited.

Trademarks
Highqproducts.com and its related logo are trademarks of Home Plus Products Inc. All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.

Disclaimer
Highqproducts.com and Home Plus Products Inc., make no claim or representation, and accept no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against highqproducts.com and Home Plus Products Inc., with respect to such websites. Any content expressed or made available on or to highqproducts by third parties are those of the respective third party and are not those of Home Plus Products Inc., or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are provided on an "as is" basis. Highqproducts.com Home Plus Products Inc., make no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. highqproducts.com and Home Plus Products Inc., disclaim all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. highqproducts.com and Home Plus Products Inc., will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by Home Plus Products Inc. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.

Best Price Guarantee

We sell more Desert Spring Furnace Humidifiers than any other retailer. We will not be undersold! If you find a lower advertised price anywhere, we will beat it! Simply call us toll free at 1-866-376-2690 to order and provide proof of the lower price (fax copy of flyer or name and phone number of store). Obviously, the product must be the same. Our best price guarantee applies to advertised prices of a competitor at the time of your original order only. Competitor must have item in stock.

Warranty

Desert Spring warrants that its products are free from defects in parts and factory workmanship for a period of 12 months and 10 years for the evaporative disc wheel. The plastic body and plastic door carry a lifetime warranty. Free extended warranties are included with the purchase of certain value packages. Please see the following page for details: www.highqproducts.com/cart.php.

This extended warranty covers ALL humidifier parts including disc wheel, motor, transformer, and humidistat under normal use in a residential environment. The extended warranty does NOT apply to the AutoFlush unit and it does not include damage caused by improper installation or physical damaged caused to the unit by improper handling by the customer. HomePlus Products Inc. may replace or repair the defective part(s) at its discretion. Replacement parts or a replacement unit will be shipped within 24 hours of receipt of the warranty claim.

Satisfaction Guarantee

We are very confident that you will love your new Desert Spring humidifier. However, in the unlikely event that you are not completely satisfied with a humidifier purchased at highqproducts.com, or it won't fit on your furnace, simply return it within 30 days of purchase for a full credit or refund, less original shipping charges. Of course, our primary goal is to assist you in getting your Desert Spring humidifier operating to your absolute satisfaction. We are proud to have some of the most knowledgeable troubleshooting experts in the business on our staff. We know humidification! And we know the Desert Spring better than anyone! Please call us toll free at 1-866-376-2690 for technical assistance if you don't feel the Desert Spring is meeting your expectations.

Return Policy & Instructions

We feel it is important for you to be able to purchase with confidence knowing that if the product turns out to be something other than what you expected, you can return it for a refund. We feel it is also important to have very clear, well defined return policies so you know what to expect when your product is returned, and to ensure that your return is processed efficiently and accurately when it arrives back at our warehouse. Accordingly, all returns are strictly governed by the following policies. While exceptions may be made by management where extenuating circumstances exist, please note that because our return policies are already generally very liberal, exceptions are not often granted. Please call us before ordering if you have any questions regarding our return policy. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7-10 days for refund processing after arrival of the goods at the warehouse.

Please note that all returns must be authorized in advance by our staff. Returns that do not bear a valid return authorization (RA) number may be refused by our receiving department, or subject to an additional processing fee. To obtain a return authorization number, please call us at (250) 374-2690 during regular business hours.

Return procedure for products that have NOT been installed or used:

Products will be accepted for return up to 60 days after the date of original order as outlined below.

If returned within 30 days of original purchase, you will be entitled to a full refund less original shipping charges as per our above-noted satisfaction guarantee.
If returned more than 30 days after original purchase, but not more than 60 days after original purchase, you will be entitled to a full refund less a 20% restocking fee and original shipping charges.
We are unable to accept returns older than 60 days from the original order date.

Please see the return shipment instructions below:

If your unit has already been installed:

We would be pleased to assist you in getting your unit operating to your absolute satisfaction. Please call us toll free at 1-866-376-2690 for technical assistance. Most operating problems are easily solved with some basic troubleshooting. If we are working with you to solve a technical problem with your humidifier, your customer satisfaction guarantee is automatically extended by an additional 30 days!

If we are unable to resolve your technical problem, and you are within 30 days of your original order, you may return your humidifier for a full refund less original shipping charges as per our above-noted customer satisfaction policy. All parts must be returned and should be cleaned and reasonable care shall be taken to ensure minimal wear and tear to the product. Such returned products are NOT resold to the public, but are generally donated to charities and other not-for-profit groups requiring humidification of their premises, so they need to be clean and in good working order.
Returns of INSTALLED and USED products after 30 days from the original order date are not accepted unless your satisfaction guarantee period has been extended as per the above.

Please see return shipment instructions below.

Return shipment instructions:

All returns must be packaged in the original packaging, include the return authorization number, and should be addressed as follows:

HighQProducts.com Returns Processing
HomePlus Products Inc.
5-1490 Pearson Place
Kamloops, BC V1S 1J9
Canada

The following should also appear in large bold letters on the box in a conspicuous location:

CANADIAN GOODS RETURNING - NO COMMERCIAL VALUE
Return Authorization # ___________________________

Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured. Highqproducts.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All returns must be received at our warehouse no more than 30 days from the date the return authorization was issued. Packages arriving more than 30 days after the date of issuance of the return authorization number may be subject to an additional restocking fee of 20% or refused.

IMPORTANT NOTE FOR RETURNS FROM U.S.A.
All shipments to our warehouse at the above address from the U.S.A. MUST be shipped via the U.S. Postal Service. We reserve the right to refuse shipments sent by other carriers as acceptance of such packages often results in unexpected brokerage and import fees. If you use a carrier other than the U.S. Postal Service, we reserve the right to deducted any import fees charged to us including brokerage clearance, duties, and taxes. This may also delay the processing of you refund by up to 30 days. No exceptions will be granted.